Why have I not received my confirmation email?

Confirmation emails typically as sent instantly but there are a number of reasons why you may not receive it right away.

If you have not received a confirmation email from us during sign up, please follow these steps:

  1. If you cannot see your confirmation email, first check your spam folder in case it has been sent there. Some email providers may incorrectly detect emails from Luna as spam.
  2. Make sure you're entering the correct email address.
  3. If you do not receive your confirmation email immediately you may need to wait a short time for it to be sent if our systems are busy. Although the vast majority of emails are sent instantly, please allow up to 24 hours for the email to be received.
  4. If this does not work, please try to register again with the same email address, the system may not have completed the registration due to a number of reasons.